Last Updated: 07/24/2024

1. Overview

At 212gigs.com, we strive to ensure customer satisfaction with our services and products. This policy outlines the conditions under which refunds and returns are processed.

2. Refunds

Eligibility for Refunds:

• Digital Products: Refunds for digital products such as downloadable content, subscriptions, and online services will be considered only if the product is found to be defective or not as described. Requests must be made within 14 days of purchase.
• Physical Products: Refund requests for physical products must be submitted within 30 days of receipt. The product must be unused, in the same condition as received, and in the original packaging.

Non-Refundable Items:

• Customized or personalized products
• Clearance items
• Gift cards

Process: To request a refund, contact our customer support team at [contact email]. Provide your order number, reason for the refund request, and any supporting evidence (e.g., screenshots for digital products). Approved refunds will be processed within 14 business days and credited to the original payment method.

3. Returns

Eligibility for Returns:

• Physical products can be returned within 30 days of receipt.
• The item must be in its original condition and packaging.
• A receipt or proof of purchase is required.

Process:

1. Contact customer support and initiate a return.
2. Ship the item to the provided address. Customers are responsible for return shipping costs.
3. Once the return is received and inspected, we will notify you of the approval or rejection of your return.
4. Approved returns will be processed within 14 business days.

4. Exchanges

Exchanges are only applicable to physical products and are subject to stock availability. Contact customer support to arrange an exchange.

5. Contact Information

For any questions or concerns about our Refund and Returns Policy, please contact our brand manager

By purchasing from 212gigs.com, you agree to this Refund and Returns Policy. We reserve the right to modify this policy at any time, so please review it frequently.